Frequently Asked Questions
Everything you need to know about shopping at Adlib Music.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on the weight of your instruments and your location.
How do I return an item if I am not satisfied?
We offer a 30-day return policy on most items. Products must be in their original packaging and condition. Please contact our support team to initiate a return authorization.
Do your instruments come with a warranty?
Yes, all new instruments sold at Adlib Music come with a minimum one-year manufacturer's warranty covering defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through select providers.
Are instruments inspected before they are shipped?
Absolutely. Every instrument undergoes a rigorous quality control check by our in-house technicians to ensure it is set up correctly and ready to play right out of the box.
Can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.